Refund policy

At KITCHEN & HOME CO., we want you to shop with confidence. If something isn’t right, we’re here to help.

Faulty or Damaged Items

We will replace any items that arrive faulty or damaged, provided a claim is made within 24 hours of delivery.

  • Please email us with details of the issue.
  • We may request clear photos of the damaged item for verification.

⚠️ Important:
Please inspect your order immediately upon delivery and notify us of any damage as soon as possible.

To return a damaged item:

  • Customers must arrange return shipping via a reliable postal service.
  • Please obtain tracking details and share them with us once the item is dispatched.

Change of Mind or Incorrect Choice

We offer a 30-day return policy for change of mind or incorrect purchases.

To be eligible:

  • The item must be unused, in its original condition, and in original packaging.

After 30 days from purchase, we unfortunately cannot offer a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers)
  • Newspapers or magazines
  • Personal care / sanitary items
  • Hazardous materials or flammable goods

Partial Refunds (if applicable)

Partial refunds may be granted in cases such as:

  • Items not in original condition
  • Items damaged or missing parts not due to our error
  • Items returned after 30 days

Refunds

Once your return is received and inspected:

  • We will notify you via email regarding approval or rejection.
  • If approved, your refund will be processed within 3 business days to your original payment method.

Sale Items

Only regular-priced items are eligible for refunds.
Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

For exchanges, contact us at:
📧 admin@kitchenandhome.com.au

Return Shipping

Customers are responsible for:

  • Arranging return shipping
  • Covering return postage costs

Shipping costs are non-refundable.
If a refund is approved, return shipping costs may be deducted.

If your item was damaged and your claim is approved, standard shipping costs will be reimbursed.

Shipping Recommendations

  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
  • We cannot guarantee receipt of returned items without tracking.